Shipping policy
Processing Time
Orders are typically processed within 2 - 4 weeks from the date of purchase. Processing time may vary during peak seasons or due to unforeseen circumstances, but we strive to ship orders as promptly as possible.
Shipping Rates
We offer worldwide shipping with shipping rates varying based on the destination, weight, and dimensions of the package. Customers can choose from various shipping options with different carriers, and the rates will be displayed at checkout. Free shipping may be available for orders that meet specified criteria.
Shipping Destinations
We proudly ship our products to addresses worldwide. If you have specific shipping inquiries or require delivery, please contact us for potential arrangements.
Order Tracking
Upon shipment, you will receive a shipping confirmation email containing tracking information. Please use this tracking number to monitor the status and delivery of your package.
Customs and Duties
For international orders, customs duties, taxes, and fees may apply upon arrival in the destination country. These charges, if applicable, are the responsibility of the recipient. We do not have control over these fees and cannot predict their exact amount.
Delivery Time
Delivery times vary based on the shipping method selected and the destination. Estimated delivery times will be provided during checkout. Please note that unforeseen circumstances, such as customs delays or extreme weather conditions, may affect delivery times.
Lost or Stolen Packages
We are not responsible for lost or stolen packages after they have been marked as delivered by the carrier. If you encounter delivery issues, please contact the carrier directly to file a claim. We will provide assistance to the best of our ability.
Address Accuracy
Customers are responsible for providing accurate shipping information. Please double-check the shipping address before completing your order. We are not liable for packages delivered to incorrect addresses provided by the customer.
Delivery Exceptions
We are unable to deliver to P.O. boxes, APO/FPO addresses, or certain remote areas. Contact us for alternative shipping arrangements if needed.
Contact Information
For any inquiries or concerns regarding shipping, please contact us at info@jonixstore.com.